Stripe payment gateway

This topic assumes that you already have a Stripe account and administrator-level access to it. For more information, see Introduction to paid registration.

Important For the Stripe payment gateway, registration transaction fees are calculated and charged as part of the transaction. The fees are refunded automatically if the transaction is refunded.

Please note

We strongly recommend that, after you have the Trumba-Stripe connection set up, you thoroughly test the entire paid registration process to ensure that credit card payments work, money actually gets added to your Stripe account, and you can successfully process a refund.

Doing a thorough test run uncovers any problems related to your Trumba event registration and payment gateway setup or to your Stripe account settings (that have nothing to do with Trumba).

Tip The best approach is to create and publish a separate test calendar that uses the same settings as your live calendar. Then, you can set up paid registration on an event that you add to that test calendar. Once you confirm, by running through the entire registration, payment, and refund process, that things are working correctly, you can move the event from the test to the live calendar.

Set up a connection between Trumba and Stripe

To set up a Trumba-Stripe connection

1. In the Trumba editing environment, under Tasks, click Manage payment gateways.

   

2. Click Add Gateway, and then for Gateway Type, select Stripe.
3. Under Stripe Account Info, click Connect with Stripe.
4. (Skip this step if you already have a Stripe account.)

   In Stripe:

   1. Enter your business or sole proprietor information, credit card statement details, and bank details.
   2. Create your Stripe account log-on credentials, and then click Authorize access to this account.

   For help with this process, please contact your Stripe representative.

   Note Trumba sends your account calendar and event information to Stripe as metadata, which can be used to identify payments for specific accounts, calendars, and events.

5. Back in Trumba, under Available Calendars, select the calendars you want to link with this payment gateway.

   This list shows calendars that you own that are not connected to another gateway.

6. Other Calendars lists calendars that are assigned to a different payment gateway, which you can now switch to this new gateway, as appropriate.

   Important If you're not familiar with how changing the gateway affects existing paid-registration events, ignore this step for now. You can change a calendar’s payment gateway at any time. To learn more, see Change payment gateways.

7. To return to the editing environment, click OK.

Ok, I added Stripe as a payment gateway. Now how do I set up events for paid registration?