Security and Reliability
Web-hosted software, such as Trumba Connect, has many advantages.
You can set it up quickly and easily and you don’t have to worry about
maintenance and updates.
However, to benefit from these advantages, you must be confident that you
will not lose or have trouble accessing your data and that your privacy will not
be violated.
Trumba Corporation has policies and infrastructure in place to keep your data
secure and protect the privacy of your personal information. We also ensure
the availability of your data through the highly reliable hardware and software
that hosts it. In the event of a catastrophic failure of our primary datacenter,
we have a backup data center ready to take over if needed.
Security
Physical security Our production equipment is housed in a state-of-the-art,
seismically-reinforced colocation facility that exceeds California seismic zone
3 standards. It is locked down behind a multi-layered, high-security perimeter
that is professionally guarded on site 24 hours a day, 365 days a year.
Infrastructure Your data is hosted on an industry-leading Internap® network
infrastructure that includes intelligent routing through all major Internet
backbones to achieve the highest availability and shortest response times.
Vulnerability scans We conduct periodic vulnerability scans on our external and internal systems using state-of-the-art third party software and systems.
Data encryption Trumba uses the best encryption products available to protect your payment information.
Reliability
We’ve put safeguards in place to ensure that www.trumba.com will be there when
you need it.
Redundancy We offer full hardware and software redundancy. Intelligent load balancers from F5 Networks automatically choose active routes to avoid consequences from equipment failures.
Scalable server farm Our server farm has been scaled out to quickly meet growing
customer demand. It is built on state-of-the-art Hewlett-Packard and Dell®
64-bit processing platforms and powered by the Enterprise Edition of
Microsoft® SQL Server.
Disaster Recovery Data Center We maintain a standby data center in a separate part of the country.
This disaster/recovery data center syncs data with the primary data center every 15 minutes over a secure channel.
Health and performance monitoring We have a fully staffed, highly qualified
Operations team. We monitor the site 24 hours a day, 365 days a year. Our team
is on standby to respond within minutes if we receive notification of site outage
or severe performance problems.
Privacy
Your privacy is important to us. We will not share your personal information
with anyone or use it for any other purpose.
We use the information we collect to process your requests and transactions,
administer the site, provide you with information, products, and services that
you specifically request, and inform you about publications, events, promotions,
products, or services that we think will be of interest.
Only a limited set of employees has access to customer accounts for customer
service purposes, and accounts and log data are not viewed by a human being
unless there is a security, audit, or internal business purpose.
Read our complete Privacy Policy.
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